Director, Quality Assurance
Build-A-BearSt. Louis, Missouri, United States
Posted August 11, 2025
Full Time
About the Company
Build‑A‑Bear Workshop, founded in 1997, operates around 400 retail and franchise locations worldwide where customers create personalized stuffed animals. The company blends experiential retail with entertainment, encouraging creativity and emotional connection through its signature custom‑making process. Its culture centers on employee engagement, community impact, and a heart‑driven brand ethos, earning repeated recognition as a top workplace. Build‑A‑Bear’s unique blend of interactive retail, creative product design, and strong employee values distinguishes it in the children’s and experiential retail sectors.
Job Description
The Director of Quality Assurance plays a crucial role in ensuring high-quality products and services to guests. This role impacts competitiveness, financial performance, and guest expectations.
Requirements
- Bachelor's degree in quality management, engineering or a related field
- Minimum 10 years of experience Quality Assurance work within a retail or laboratory environment
- Expert knowledge in test protocols, packaging regulations, and manufacturing processes
- Quality Management Systems (QMS)
- Industry knowledge (best practices, ISO standards, etc)
- Regulatory Compliance knowledge is current and relevant
- Project Management skills
- Auditing skills
- Supervisory experience
Benefits
- Full time employment
- Hybrid work schedule
- Opportunities for domestic and international travel
