Director, Quality Assurance
Build-A-Bear WorkshopSt. Louis, Missouri, United States
Posted August 11, 2025
Full Time
About the Company
Build‑A‑Bear Workshop, founded in 1997, is a global experiential retail brand that lets customers create and customize stuffed animals in its 400+ stores worldwide. The company combines interactive retail with entertainment, encouraging guests to unleash their creativity through a hands‑on assembly experience. Its focus on personalized customer service, creative product design, and a culture rooted in employee engagement has earned it repeated recognition as a top employer. Build‑A‑Bear’s distinctive blend of playful retail, community building, and a heart‑centered workplace sets it apart in the toy and experiential retail industry.
Job Description
The Director of Quality Assurance plays a crucial role in ensuring high-quality products and services are delivered to guests, impacting competitiveness, financial performance, and guest expectations.
Requirements
- Develop and communicate quality standards for all Build-A-Bear Workshop locations
- Develop vendor relations
- Interface with laboratory partners
- Quality audits and inspections
- Identify and trouble shoot quality issues
- Risk management
- Data analysis and reporting
- Cross-functional collaboration
- Product release and compliance verification
