Operations Specialist, AI Enablement

Operations Specialist — AI Enablement at Bumble Inc. responsible for conducting QA reviews of AI agent conversations, reporting quality issues, and collaborating with the Quality Manager to maintain consistency in scoring and review approach. The role requires experience in customer service, familiarity with conversational AI systems, and a sharp eye for detail.

Requirements

• Conduct regular QA reviews of AI agent conversations
• Report quality issues through established reporting workflows
• Collaborate with the Quality Manager to maintain consistency in scoring and review approach
• Partner with the Quality Manager to resolve recurring quality issues and strengthen AI agent reliability and user experience
• Identify and share learnings that lead to measurable improvements in AI agent accuracy, customer satisfaction, and process efficiency
• Support ongoing calibration sessions by identifying trends, recurring challenges, and opportunities for process enhancement
• Operate CX QA tools and systems to monitor quality data and track performance improvements
• Embrace and apply AI tools confidently in daily work, learning to interpret AI behavior, understand model limitations, and engage with AI insights with curiosity and accountability

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance
• Employee assistance program
• Flexible work hours
• Opportunities for professional growth and development