The Counter Sales Level 1 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of store operations.
Requirements
- Attend work every day, on time, as scheduled, unless management authorizes time-off
- Demonstrate courteous, respectful, and kind conduct toward every customer and co-worker
- Demonstrates the ability and willingness to learn RPI store systems and processes
- Cooperate and coordinate well with coworkers and as a team member
- Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies
- Maintain neat, clean, and professional appearance
- Attend and/or complete assigned training to develop knowledge of various product lines offered by the company
- Provide exceptional customer service including assisting in determining parts needed
- Partner with more experienced/knowledgeable employee when necessary to effectively offer options to solve customer problems
- Learn to research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing
- Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed
- Complete assigned online training programs which in some instances include knowledge tests
- Handle cash and credit transactions; properly invoice/credit customer accounts
- Follow manager’s instructions on how to correctly handle new and defective core returns from customers
- Process incoming inventory, put up stock
- Pull appropriate parts to complete customer order. Tag the orders for delivery
- Ability to safely drive a vehicle in different weather and traffic conditions
- Work home store inventory/assist in other location’s inventory, if assigned
- Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area
- Perform any other tasks as assigned
Benefits
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
