The Counter Sales Level 2 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of the Bumper to Bumper Auto Parts store operations.
Requirements
- Consistently provides courteous, respectful, and kind conduct toward every employee and customer.
- Demonstrates an understanding of RPI store systems and processes.
- Displays an above average understanding of auto parts and is able to make recommendations to customers to meet their needs.
- Cooperate and coordinate well with coworkers and as a team member.
- Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
- Maintain neat, clean, and professional appearance.
- Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.
- Demonstrates willingness to partner with more experienced or higher level co-workers to help resolve issues and/or concerns quickly to meet customer demands.
- Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.
- Willing to serve as a mentor to junior counter sales and/or delivery driver.
- Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
- Handle cash and credit transactions; properly invoice/credit customer accounts.
- Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
- Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
- Open and/or close the store if given key holder responsibility.
- Work home store inventory/assist in other location’s inventory, if assigned.
- Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
- Takes initiative to complete tasks and find additional work when finished with primary duties.
- May assist manager in completing end-of-day processing.
- Perform any other tasks as assigned.
Benefits
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
