Senior Director of User Engagement

Join bunq as Senior Director of User Engagement and own the entire user journey from first touch to loyal, monthly active user. Lead teams responsible for activation, onboarding, retention, and CRM lifecycle management.

Requirements

• Proven experience owning user lifecycle, activation, retention, or growth at scale
• Strong product mindset with a data-driven approach to decision-making
• Expertise in cross-functional leadership, effectively partnering with Product, Marketing, Design, and Compliance teams to deliver results
• A track record of owning and exceeding major business metrics (e.g., DAU/MAU, LTV, Churn Rate)

Benefits

• Profit sharing based on impact and bunq's performance
• Great, international colleagues who share your mindset
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
• Digital Nomad program: work remotely 1 week per quarter after 1 year and 3 weeks per quarter after 2 years
• We support growth with bunq Academy and €1,500 annual learning budget
• A massive discount with Urban Sports for your wellbeing
• Travel expenses are covered whether you come walking or by bike, bus or car
• A MacBook so you can Get Shit Done with us
• Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• An optional pension plan with monthly contribution from bunq
• Monthly contribution to your phone and internet bills
• Friday drinks and other celebrations - bunq style