User Review Team Lead

We are looking for a User Review Team Lead to create a secure and seamless banking experience for our users. You will be the watchful guardian of user trust, identifying and removing bad actors while ensuring users can confidently run their personal and business accounts without threats from fraudsters.

Requirements

• Deep knowledge of AML regulations, KYC protocols, sanctions, and proven ability to accurately manage Dow Jones alerts and other risk indicators
• Ability to analyze complex personal and corporate profiles, including corporate UBOs and crypto-related entities, while maintaining SLA compliance
• Engineering mindset to leverage AI, data, and root cause analysis to identify bottlenecks and implement systematic improvements that optimize workflows
• Experience managing high-performing teams and fostering resilience, efficiency, and expertise under tight stakes and timelines
• Clear and effective communication in English

Benefits

• Great, international colleagues
• Hybrid setup: 2 days remote, 3 days in-office weekly
• Annual learning budget of €1500
• Massive discount with Urban Sports Club for wellbeing
• Multisport gym card for health and wellbeing
• Flex Benefits: €70 monthly budget via Re: benefit
• Travel expenses covered
• Digital Nomad Program: up to 20 days per year to work while traveling
• Dedicated travel budget: €1.5k after 2 years and €3k after 4 years
• MacBook
• Delicious lunches and lunch allowance
• Optional pension plan with monthly contribution from bunq
• Private health insurance
• Monthly contribution to phone and internet bills
• Friday drinks and other celebrations