User Verification Team Lead
bunqBulgaria
Posted October 1, 2025
Full Time
About the Company
At bunq, we make life easy. We provide banking services with a focus on user experience.
Job Description
As our User Verification Team Lead, you will manage a team of User Verification Agents, ensuring efficient backlogs and processes, and foster a culture of excellence and continuous improvement. You will lead your team to deliver exceptional service, and welcome users instantly and securely.
Requirements
- Fluency in English
- Proven skills in leading a team of User Verification Agents
- Good knowledge of performance management and coaching
- Deep understanding of KYC, KYB, and EDD
- Excellent communication skills