Hospital Concierge Officer

Hospital Concierge Officer job at Cromwell Hospital, London. Provide an effective welcome service to Patients, Consultants and Visitors. Deliver exceptional customer care and service in line with Cromwell Business Standards.

Requirements

• Proven experience of delivering customer services to an exceptionally high standard in a private healthcare or luxury hospitality environment
• Front of House/Reception experience
• Great communication skills including conflict resolution
• Passionate about the patients journey
• Strong interpersonal skills with empathetic nature
• Ability to interact with IT scheduling systems whist maintaining a high level of personal interaction with patients
• Self-motivated and proactive when problem solving
• IT Literate
• Excellent organisational skills

Benefits

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts