Client Advisor

The Senior Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success. The role involves inspiring clients with passion for the brand, fashion, and luxury products, and meeting and exceeding individual and store sales and other commercial KPIs.

Requirements

• Meet and exceed individual and store sales and other commercial KPIs
• Inspire clients with passion for the brand, fashion, and luxury products
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion, and styling
• Support the Store Manager in dealing with customers complaints
• Follow the Client journey to elevate the Client experience in the store
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house
• Follow company policies, guidelines, and procedures
• Support and coach Client Advisors in clientelling, service skills and building relationship top clients
• Foster team work and a positive work climate
• Build meaningful relationships with Clients
• Maintain relationship with existing top client and build a portfolio of new top clients
• Work by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests