Customer Success Manager
Burq, Inc.United States
Posted August 14, 2025
Full Time
About the Company
Burq is a logistics company that offers a simple, turnkey solution for delivery. We're a fast-paced startup with a world-class team and opportunities to grow faster than ever.
Job Description
Join Burq in making the complex process of offering delivery simple and turnkey. We're a fast-paced startup with a world-class team and opportunities to grow faster than ever. As a Customer Success Manager, you'll drive customer adoption, retention, and satisfaction, while building strong relationships and having a massive impact.
Requirements
- 3-5 years of experience in Customer Success in the B2B SaaS space
- Proven experience managing a large book of accounts with varying needs
- Previous startup experience
- Strong understanding of customer retention strategies and handling escalations effectively
- Excellent communication skills
- Ability to build trust quickly and foster strong customer relationships
- Organized, self-motivated, and able to manage competing priorities with minimal oversight
- Familiarity with the last-mile delivery or logistics industry is a plus
Benefits
- Fully Remote
- Medical, Vision and Dental Insurance
- Reimbursement for educational courses
