Join Our Team at Duncan Solutions, LLC. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. The Senior Account Manager is responsible for relationship management for strategic accounts, located in California, in the municipal parking sector.
Requirements
- Develop and maintain strong, long-term relationships with clients
- Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner
- Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance
- Preparing and presenting business and account updates to the client and company management
- Training and educating users and stakeholders on systems and services
- Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required
- Identifying opportunities for account growth, including upselling and cross-selling
- Raising business concerns and needs to company's executive and IT teams, when escalation is required
- Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions
- Stay updated on relevant state and local legislation and industry trends
- Other duties as assigned
Benefits
- Medical, Dental, & Vision Insurance
- Healthcare & Dependent Flexible Spending Accounts (FSA)
- Health Savings Account (HSA) with Employer Contribution
- Company Paid Life and AD&D Insurance
- Company Paid Short- & Long-Term Disability
- Employee Assistance Program (EAP)
- Business Travel Accident Insurance
- Corporate Travel Discounts
- Bonus & Incentive Compensation Programs
- 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
- Paid Time Off
- 9 Company Holidays
- PTO Accrual
- Sick Time Accrual
- Parental Leave
- Jury Duty
- Bereavement
- Other Voluntary Benefits
- Life and AD&D Insurance for Employees/Spouse/Child(ren)
- Critical Illness
- Accident Insurance
- Identity Theft Insurance
- Pre-paid Legal Insurance
