Service Advisor

Sells and schedules needed service work in the service department. Greets customers, obtains vehicle information, and provides estimates for labor and parts.

Requirements

• Schedules service appointments
• Greets customers in a timely, friendly manner
• Writes up customer's vehicle problems accurately and clearly
• Advises customers on the care of their cars and the value of maintaining their vehicles
• Provides a complete and accurate written cost estimate for labor and parts
• Establishes "promised time" and checks on progress of repair
• Handles telephone inquiries regarding appointments and work in process
• Maintains high customer satisfaction standards
• Maintains a professional appearance