We are looking for a Technical Services Engineer II to provide comprehensive support to end-users and manage network operations within our customer environments. The ideal candidate will have 2+ years of experience as an administrator with Microsoft Office 365, 2+ years of experience repairing all issues with Microsoft Windows 10 Pro, and 1+ years of experience in Windows Active Directory user and group administration. The role involves mentoring colleagues, managing IT systems, and directly contributing to the success of our clients by delivering reliable support across various platforms.
Requirements
- 2+ years of experience as an administrator with Microsoft Office 365
- 2+ years of experience repairing all issues with Microsoft Windows 10 Pro
- 1+ years of experience in Windows Active Directory user and group administration
- Bachelor’s degree or equivalent work experience
- CompTIA Network+ and A+ Certification
- Expert with Windows 10 and 11/Mac OS X/iOS and Android Devices in a corporate environment, including AzureAD Domain Join
- Understanding of advanced LAN/WAN infrastructure
- Understanding of advanced server and network device hardware and functions
- Demonstrated ability to troubleshoot computer hardware and peripheral troubleshooting
- Demonstrated ability to perform server administration (user management, group management, DHCP reservations, DNS records, etc.)
- Experience working with Office 365 Suite (Exchange Online, SharePoint Online, Teams) from a Global Administrator and Service Admin perspective.
- Experience working with Microsoft Endpoint Manager for device management required.
- Demonstrated proficiency for learning new tasks and skills
- Demonstrated proficiency in customer service
- Ability to understand and adopt the principles of C3’s Core Values
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
- Experience working with ConnectWise Manage PSA and ConnectWise Automate
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly.
- Ability to explain technical information in understandable language to nontechnical staff members.
- The ability to deliver excellence independently and excel in a fast-paced, occasionally high stress Service level Agreement (SLA) driven environment.
- Service awareness of all organization’s key services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the need for little supervision
- Veteran preferred
Benefits
- Medical, Dental, Vision Insurance
- Four Weeks of Paid Time Off (vacation & sick leave)
- Four weeks of Paid Maternity and Paternity leave
- Two days of Paid Volunteer Time
- 401(k) with 4% Company Match
- Company Bonus Structure
- Tuition Reimbursement
- Employer-sponsored Disability & Life Insurance
- Professional Development
