Space Development Agency (SDA) NOC Technician

Job Title: Space Development Agency (SDA) NOC Technician. Support the Space Development Agency (SDA) in Scott AFB, IL, providing 24/7/365 technical and operational support as part of a high-visibility, mission-critical Network Operations Center (NOC).

Requirements

• Create and update tickets.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Support the fault isolation process, diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
• Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Restore networks and service to full operation.
• Conduct reroute and normalization of services and circuits due to outages.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.