Customer Care and Sales Advisor - I
Cable ONETennessee, United States
Posted March 13, 2026
25500 - 28500 USD
Full Time
About the Company
Cable One and our family of brands is committed to keeping our associates and customers safe, valuing diversity, and offering a collaborative work environment with clear advancement opportunities.
Job Description
Customer Care and Sales Advisor I role at Sparklight, a Cable One brand, involves supporting customers with billing questions, scheduling service, and guiding product changes, blending service and sales skills to care for customers, protect relationships, and demonstrate the value of staying with Sparklight.
Requirements
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, and resolving standard issues remotely or educating customers on resolution steps.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection