Customer Care and Sales Advisor - I

As a Customer Care and Sales Advisor I, you'll provide personalized and thoughtful communication to customers, handle customer-facing duties, and meet or exceed sales activity goals.

Requirements

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, resolving standard issues remotely or educating customers on resolution steps, scheduling service appointments when remote resolution isn’t possible, arranging product returns or exchanges, managing add/change/delete requests in hosted platforms, and negotiating household spend and upsell additional services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.
• Assist with special projects as assigned.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection