Customer Care and Sales Advisor - I

Customer Care and Sales Advisor I will provide supportive voice and solutions partner for customers, handling billing questions, scheduling service, and guiding product changes. The role blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.

Requirements

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Handle a variety of customer-facing duties, including addressing requests to disconnect or remove services, providing billing and pricing information, and resolving standard issues remotely or educating customers on resolution steps.

Benefits

• Health from Day One: Medical, dental, and vision plans start immediately
• Protect What Matters: Life insurance for you and your loved ones
• Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
• Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
• Extra Peace of Mind: Group legal plan and identity theft protection
• Learn & Earn: Tuition reimbursement up to $5,250 in your first year
• Give Back: Participate in community support programs across the U.S.
• Celebrate Wins: Recognition and awards programs highlight your achievements
• Grow Your Career: Clear advancement opportunities
• Team Vibes: Collaborative work environment where ideas and teamwork thrive