Customer Care and Sales Advisor - I
Cable ONEBiloxi, Mississippi, United States
Posted March 12, 2026
Full Time
About the Company
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions. For more information about Cable One business service, visit business.cableone.net or call (855) 692-4145.
Job Description
As a Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. You'll build trust by listening empathetically and responding clearly, and handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services.
Requirements
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection