Customer Care & Sales Advisor 1 - Residential
Cable ONEArdmore, Oklahoma, United States
Posted April 24, 2026
Full Time
About the Company
Cable One Business offers scalable, reliable, and efficient solutions so that the businesses we serve can be successful. Business services available through Cable One include high-speed internet; business phone service; reliable, crystal-clear cable TV services; and fiber-optic solutions. For more information about Cable One business service, visit business.cableone.net or call (855) 692-4145.
Job Description
Customer Care & Sales Advisor I, supporting customers with billing questions, scheduling service, and guiding product changes, while growing in the role to handle complex situations, resolve issues, and match customer needs with the right products and services.
Requirements
- Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
- Perform entry-level sales and support tasks within a designated region or business area.
- Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
- Actively listen and ask questions to understand customer needs, showing empathy and respect.
- Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions, and explain product/service benefits.
Benefits
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection