Guest Service Representative- Hotel- Full Time (Harrah's Ak-Chin Casino)

A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.

Requirements

• Checks guest in and out of hotel following established procedures
• Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
• Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
• Assist guests by attempting to honor special requests for specific accommodation and presents options when those requests cannot be met.
• Follow up with each guest as needed.
• Assist guests with information about local area attractions
• Answers phone professionally and energetically and assist guests with questions/ concerns.
• Proactively checks reservations for accuracy to ensure seamless service.
• Maintain energy level and remain attentive while standing on feet during throughout 8–10-hour shift.
• Must be able to lift 50 pounds.
• Must be able to stand up to 10 hours per day.
• Maintains a clean and spotless work area.
• Outgoing personality.
• Aids guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.