Hotel Guest Service Agent

Assist guests with registration, accounts, and provide information throughout their stay. Work with related departments to ensure excellent customer service. Act as a role model for front office staff and provide guidance as needed.

Requirements

• Greet guests in a warm and friendly manner
• Register guests into the hotel following established procedures
• Perform cashiering functions, including accurate record keeping
• Ensure guest needs and special requests are met
• Apply reward credits based on availability and established guidelines
• Maintain the condition of the front desk area
• Informs guests of events, shows, activities, and amenities
• Demonstrate a pleasant and enthusiastic demeanor at all times
• Understand the essential functions of the Housekeeping department
• Have working knowledge of Rooms Control and VIP services
• Assist with on the job training for New Hires