Surveillance Officer Agent - Full Time (Horseshoe LV)

The Surveillance Agent is responsible for safeguarding the assets of the casino by actively monitoring gaming activities and public areas. The Agent works closely with other departments to support investigations and maintain a secure and compliant environment for guests and staff.

Requirements

• Endorses the business objectives, ethics and values of Caesars's Entertainment Inc.
• Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs.
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations.
• Make recommendations and enforce state and federal regulations.
• Adheres to all department, company and State regulations, policies and procedures.
• Performs additional duties as assigned.
• Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Caesars Rewards programs and Caesars Rewards registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests.
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same.