Director, VIP Sports- Customer Experience

We’re looking for a Director of VIP Customer Experience to serve as a key leader in development of the overall VIP program, leading from the front across people, players, and experiences.

Requirements

• Partner in the strategic vision for high-value business
• Lead and develop top team of hosts and clientele
• Own the design and execution of key, signature events
• Handle unique and dynamic client situations
• Maintain strong operational oversight
• Partner on KPIs, player segmentation, and performance tracking
• Identify friction points in workflows and implement practical solutions
• Identify talent gaps, coach individuals to higher levels, and help build the next generation of VIP leaders
• Continuously refine how we engage top players, bringing creativity and discipline to maximize retention and growth
• Identify compliance risks and take actions necessary to eliminate or minimize risks
• Champion within the organization a commitment to honesty, integrity, and responsible corporate behavior

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance