Call Center Agent
Cahaba Medical Care FoundationAlabama, United States
Posted April 3, 2026
14 - 15 USD
Full Time
About the Company
Cahaba Medical Care Foundation is a faith‑driven Federally Qualified Health Center that serves Central Alabama through ten community health sites. The organization offers a full spectrum of primary and specialty services—including family medicine, pediatrics, obstetrics, chronic disease management, mental health, dentistry, and preventive care—while maintaining a sliding fee schedule that ensures access regardless of income. Accredited as a Patient‑Centered Medical Home by NCQA and the Joint Commission, Cahaba emphasizes high‑quality, culturally competent care and integrates social work, case management, and community outreach to address medical, social, and emotional barriers. In addition to treating patients, the foundation functions as a training hub for medical students and residents, fostering a culture of compassion, excellence, and lifelong learning in rural and international settings.
Job Description
The Call Center Agent is responsible for accurately coordinating, scheduling, and completing registrations for ambulatory outpatient visits. The role requires strong computer skills, excellent organizational skills, and the ability to listen and document simultaneously.
Requirements
- Previous call center experience
- Strong computer skills
- Strong writing, typing and documentation
- Previous experience with electronic health record
- Excellent organizational skills
- Ability to listen and document simultaneously
- Ability to utilize call center telephone system
- Ability to multi-task
Benefits
- Competitive pay
- Benefits covered by Employer
- 401k matched at 4%
- Gym Membership
- Paid holidays
- Generous Paid Time Off