POS Support Technician - Seasonal

The POS Support Technician plays a key role in creating a seamless customer experience for our guests by efficiently delivering technical support to the teams they work with while keeping a keen eye on optimizing POS workflows.

Requirements

• Provide exceptional customer service to employees who are experiencing POS system issues.
• Actively listen to user concerns and diagnose POS system malfunctions.
• Troubleshoot and resolve POS software and hardware problems efficiently.
• Collaborate with different business units to help support the POS system operations.
• Maintain a proactive approach by identifying potential issues and implementing preventative measures.
• Collaborate with your supervisor or appropriate Business Services unit to identify and resolve issues.
• Working towards a Computer Science, Information Systems, or a related discipline (OR equivalent experience in technical support may be considered).
• Experience troubleshooting technical issues in a customer service environment.
• Excellent problem-solving, trouble shooting and analytical skills.
• Outstanding communication and interpersonal skills with a focus on providing exceptional customer service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of networking, computer systems, payment systems, Wi-Fi, and basic network troubleshooting is an asset.
• Strong planning and organizational skills
• Ability to lift up to 50lbs throughout an 8-hour shift