POS Support, Associate

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers. The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals, diagnosing and resolving customer issues via multiple communication channels while maintaining high standards of customer service.

Requirements

• High school diploma or equivalent
• 2+ years of technical support/troubleshooting experience
• Experience with credit card terminals, POS equipment, registers, touch screens, and scanners
• Excellent listening, written, and verbal communication skills
• Strong problem-solving skills with attention to detail
• Ability to handle multiple tasks simultaneously in a fast-paced call center environment
• Ability to interact and coordinate with other departments
• Adaptable to change and creative in problem-solving
• Proficient in relevant computer applications
• Bilingual (English/Spanish) a plus
• Experience in banking or credit card processing preferred
• Knowledge of customer service core principles and practices
• Familiarity with Microsoft Office Suite

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance