Payments Support, Associate

Shift4 is hiring Customer Service Associates to work in a 24/7 call center at its office in Las Vegas, NV. The Payments Support Associate will provide frontline support for Shift4 products and services, including troubleshooting, problem resolution, and general support inquiries.

Requirements

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions, maintaining clear and accurate records.
• Stay up-to-date on software updates, product changes, and company policies.
• Manage multiple support tasks efficiently across channels.
• Participate in team meetings and contribute suggestions for process improvements.
• Support departmental goals and 24/7 operations with flexible work hours.
• Perform additional duties as assigned to support overall team success.

Benefits

• Company description summary not available