Customer Service, Associate
Shift4Upper Saucon, Pennsylvania, United States
Posted February 25, 2026
Full Time
About the Company
No company description available.
Job Description
Customer Service Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts.
Requirements
- Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
- Use internal systems, knowledge bases, and tools to provide fast and accurate support.
- Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
- Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.