Head of Support - Payment Portal
CaliberlyDubai, United Arab Emirates
Posted January 6, 2026
Full Time
About the Company
Caliberly is a talent acquisition and staffing firm that operates across the MENA region and beyond, connecting highly skilled professionals with top brands at all organizational levels. The company specializes in recruitment, temp staffing, and human resource solutions, leveraging a segmented market network to source and place talent efficiently. Caliberly distinguishes itself through its commitment to ethical practices, a rigorous talent‑sourcing methodology, and a focus on building lasting partnerships between job seekers and employers. By acting as a bridge within the recruitment ecosystem, Caliberly delivers tailored workforce solutions that align with both client needs and candidate aspirations.
Job Description
We are looking for a Head of Support to join our client's rapidly growing team in Dubai. The role involves analyzing payment routing strategies, integrating new payment solutions, and managing a team of payment support agents.
Requirements
- Minimum of 12 years in a similar role within the payments industry.
- Analytical skills with ability to analyze data, identify trends, and implement optimization strategies.
- Technical proficiency with payment platforms such as Devcode (PaymentIQ) and Praxis.
- Experience with APIs and system integrations is beneficial.
- Excellent interpersonal and communication skills.
- Problem-solving skills with ability to identify issues and implement effective solutions.