Head of Customer Service

We are looking for a Head of Support to join our rapidly growing team in Dubai. The ideal candidate will have 10+ years of experience in a similar role within the payments industry and excellent analytical, technical, and communication skills.

Requirements

• Min 10+ years in a similar role within the payments industry
• Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies
• Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms
• API Knowledge: Experience with APIs and system integrations is beneficial
• Communication: Excellent interpersonal and communication skills, capable of managing cross-functional relationships
• Problem-Solving: Proactive in identifying issues and implementing effective solution