Head of Customer Services (Fin Tech)
CaliberlyDubai, United Arab Emirates
Posted January 6, 2026
Full Time
About the Company
Caliberly is a talent acquisition and staffing firm that operates across the MENA region and beyond, connecting highly skilled professionals with top brands at all organizational levels. The company specializes in recruitment, temp staffing, and human resource solutions, leveraging a segmented market network to source and place talent efficiently. Caliberly distinguishes itself through its commitment to ethical practices, a rigorous talent‑sourcing methodology, and a focus on building lasting partnerships between job seekers and employers. By acting as a bridge within the recruitment ecosystem, Caliberly delivers tailored workforce solutions that align with both client needs and candidate aspirations.
Job Description
We are seeking an experienced and customer-focused leader to head the Customer Service division for a fast-growing FinTech organisation. The Head of Customer Service will be responsible for developing and executing customer experience strategies, leading multi-channel support operations, and driving service excellence across digital payment products and platforms.
Requirements
- Leadership & Strategy
- Operational Management
- Customer Experience
- People & Performance
- Compliance & Quality
- Collaboration & Reporting
Benefits
- Competitive compensation
- Performance-based incentives
- Opportunity to lead the customer experience strategy
- Exposure to cutting-edge digital payment technologies
- Collaborative, inclusive, and high-performance culture