Technical Support Engineer (T2)

The Tier 2 Technical Support Specialist responds to service tickets and requests for local and remote network support to meet service level agreements. Troubleshooting and resolving hardware, software, and network issues are part of the daily routine. Ideal candidates are well-versed in networking basics with a proven ability to think logically, rationally, and analytically.

Requirements

• Bachelor’s degree or equivalent work experience with networking
• 3+ years of experience providing technical support and/or customer service
• Ability to maintain regular consistent, punctual, and professional attendance
• Dedication to performing duties in an efficient, professional, and courteous manner with a high attention to detail and accuracy
• Experience with troubleshooting and documenting network related problems
• Experience with quality assurance or desktop support
• CCENT, CCNA, CCNP, Network+, etc.
• A strong command of the English language, both verbal and written (fluency in other languages is an asset)
• Comfort/experience with Linux based systems and basic programming/scripting skills are welcomed.

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24-hour snacks and beverages
• Health insurance and health subsidy
• Retirement plan, life insurance, and savings plan
• Team socialization allowance and attendance bonuses
• Year-end performance bonus (company discretion)