Technical Support Engineer (T2)

Respond to service tickets and requests for local and remote network support, troubleshoot and resolve hardware, software, application, network, user access, and related issues. Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem.

Requirements

• Bachelor’s degree or equivalent work experience with networking
• 3+ years of experience providing technical support and / or customer service
• Ability to maintain regular consistent, punctual, and professional attendance
• Dedication to performing duties in an efficient, professional, and courteous manner with a high attention to detail and accuracy
• Experience with trouble shooting and documenting network related problems
• Experience with quality assurance or desktop support
• CCENT, CCNA, CCNP, Network+, etc.
• A strong command of the English language, both verbal and written (fluency in other languages is an asset)
• Comfort/experience with Linux based systems and basic programming/scripting skills are welcomed.

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24-hour snacks and beverages
• Health insurance and health subsidy
• Retirement plan, life insurance, and savings plan
• Team socialization allowance and attendance bonuses
• Year-end performance bonus (company discretion)