Service Desk Lead with Secret Clearance
CALNET, Inc.Washington, District of Columbia, United States
Posted February 26, 2026
Full Time
About the Company
CALNET, Inc., headquartered in Reston, VA, is a rapidly growing privately held company specializing in Intelligence Analysis, Language Services, and IT consulting. With global presence including Afghanistan, Iraq, Guantanamo Bay, and Korea, CALNET offers timely and cost-effective solutions to its clients. The company holds multiple certifications including CMMI Level 3 for DEV and SVC, ISO 9001:2008, ISO 20000:2010, and ISO 27001:2013, underscoring its commitment to quality and excellence. CALNET's value proposition lies in its talented and experienced workforce, dedicated to fostering best practices and delivering successful projects through partnership.
Job Description
CALNET, Inc. is searching for a Service Desk Lead with Secret Clearance to manage the ITIL-based Service Desk supporting the Government’s Secure Data Network. The role requires leadership, management, and operational excellence to deliver high-quality IT support services, achieve Service Level Agreements (SLAs), and adhere to Treasury security and operational standards.
Requirements
- Minimum 3–5 years in a Service Desk leadership role
- Experience managing ITIL-based Service Desk environments
- Experience supporting enterprise IT infrastructure in federal or national security environments
- Active Secret clearance (Tier 3 investigation)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability insurances
- 401(k)-retirement savings plan
- Generous leave time
