IT Service Desk Lead- Top Secret Cleared
RIVA Solutions, Inc.Washington, District of Columbia, United States
Posted May 18, 2026
120000 - 160000 USD
Full Time
About the Company
RIVA Solutions is a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies.
Job Description
We're a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. We're seeking an experienced IT Service Desk Lead to oversee the day-to-day activities of enterprise service desk operations supporting a federal IT environment.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field
- Expert-level experience leading, managing, re-engineering, or standing up IT service desks in accordance with industry best practices
- Experience managing an incident management system in a performance-based environment
- Experience operating within ITIL v4-aligned service management standards
- U.S. Citizenship required with an active Top Secret clearance
Benefits
- Health, Dental, and Vision Coverage
- Life Insurance
- Retirement Benefits / 401(k) with company matching
- HSA/FSA Spending Accounts
- Long- and Short-Term Disability
- Pet Insurance
- Wellness Program Initiatives
