Tier 3 Service Desk Lead- Top Secret Cleared
RIVA Solutions, Inc.Washington, District of Columbia, United States
Posted May 18, 2026
125000 - 150000 USD
Full Time
About the Company
RIVA Solutions is a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies.
Job Description
RIVA Solutions is seeking a Tier 3 Service Desk Lead to provide expert-level technical support and leadership for a federal enterprise service desk environment. The ideal candidate has deep hands-on experience administering Microsoft 365, Azure services, Active Directory, Entra ID, ServiceNow, PowerShell, and enterprise IT operations.
Requirements
- Tier 3 Service Desk Lead
- Microsoft 365 and Azure services administration
- Active Directory administration
- ServiceNow ITSM support and optimization
- PowerShell scripting
- Enterprise IT operations
- Troubleshooting and problem resolution
- Technical documentation and knowledge management
- Communication and collaboration with engineering, cybersecurity, and service desk teams
Benefits
- Health, Dental, and Vision Coverage
- Life Insurance
- Retirement Benefits / 401(k) with company matching
- HSA/FSA Spending Accounts
- Long- and Short-Term Disability
- Pet Insurance
- Wellness Program Initiatives
