Quality Assurance Director, Clarkson Estates

The Quality Assurance Director will oversee the Quality Assurance Department, ensuring compliance with regulatory standards and promoting high-quality service delivery across CAMBA's supportive housing programs.

Requirements

• Maintain professional relationships with staff and uphold confidentiality
• Practice Universal Precautions/Standard Protocol & Procedures
• Comply with any and all Federal, State, City and CAMBA security and privacy policies
• Develop and implement Quality Assurance policies, procedures, and monitoring tools
• Conduct and oversee audits of client files
• Ensure compliance with all regulatory and contractual requirements
• Monitor program performance and analyze data to identify trends, gaps, and areas for improvement
• Develop and oversee corrective action plans for underperforming programs or staff
• Review incident trends and identify high-risk cases or sites requiring intervention
• Communicate with peers in other CAMBA programs on issues related to client progress and best program practices
• Work with direct reporting staff to set staff performance targets
• Develop and document all program activities
• Collaborate with Vice Presidents, Program Directors and Program Managers to strengthen service delivery and documentation practices
• Provide technical assistance and guidance to program leadership regarding compliance and quality improvement
• Develop and support staff training initiatives based on audit findings and identified gaps
• Prepare and present quality assurance reports to executive leadership
• Support programs in preparation for audits, monitoring visits, and funder reviews
• Participate in staff/funder/outside agency meetings as requested
• Immediately report to senior leadership any incidents or findings that may pose risk to the organization

Benefits

• health insurance
• dental insurance
• 403(b) retirement plan with employer match
• paid time off
• paid holidays