Quality Assurance Manager, Clarkson Estates

CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. The Quality Assurance Department supports CAMBA’s supportive housing portfolio by ensuring compliance with regulatory standards and promoting high-quality service delivery across all housing programs.

Requirements

• Maintain professional relationships and confidentiality
• Comply with all Federal, State, City, and CAMBA policies
• Conduct audits of client files
• Review documentation to ensure compliance with required timelines and standards
• Identify documentation deficiencies and compliance issues
• Track and monitor corrective action items and follow-up activities
• Maintain QA tracking logs and audit tools
• Assist in preparing programs for audits and monitoring visits
• Provide feedback to program staff and leadership regarding audit findings
• Support QA Manager in implementing quality improvement initiatives
• Analyze audit results to identify trends across sites and programs
• Utilize databases such as AWARDS, HMIS, or other systems to review and verify data
• Participate in meetings as requested

Benefits

• Health insurance
• Dental insurance
• 403(b) retirement plan with employer match
• Paid time off (vacation, personal, and sick time)
• Paid holidays