Learner Success Coach
Cambridge SparkLondon, England, United Kingdom
Posted January 22, 2026
Full Time
About the Company
Cambridge Spark is an education technology company that enables corporate and government organisations to achieve their business goals by educating their workforce with critical digital transformation skills to succeed in the AI era.
Job Description
We are seeking an experienced Learner Success Coach to join our team in the UK. The successful candidate will be responsible for maximizing learner retention and progress by monitoring learner progress, conducting routine progress reviews, and providing coaching support sessions. The role requires excellent administrative and communication skills, an eye for detail, and a sound respect for ensuring compliant practices.
Requirements
- Teaching, coaching or mentoring experience in a relevant industry
- Experience within Apprenticeships or relevant industry experience
- Experience in or understanding of the tech space
- Experience using AI tools
- Attention to detail
- Solutions focussed problem solver
- Passion for learner support
- Excellent written and verbal communication skills
- Proficient in using Excel, MI reporting tools & learner LMS systems
Benefits
- Pension with 4% matched contributions
- 25 days holiday + Flexi bank holidays + 1 day off on your birthday
- A day for volunteering
- Enhanced Maternity and Paternity Leave
- Health & Wellbeing allowance of up to £30 per month
- Annual Summer and Xmas events
- Company socials including everything from Cambridge College formals, pub nights to team building events
- CPD Allowance alongside quarterly reflections to ring fence time for development and growth
- Private medical insurance and cash plan
- Holiday buy back scheme (up to 10 days p/a)
- Employee Assistance Programme with a dedicated company counsellor
