Customer Support Agent

We are looking for a talented Customer Support Executive to provide enhanced customer services, including providing fast, friendly, and professional support to players via live chat and email, and ensuring compliance with responsible gaming and regulatory requirements.

Requirements

• Previous experience in customer service, call center, or support role is an advantage.
• Fluent in English (written and spoken).
• Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish, etc.) is a strong advantage.
• Tech-savvy and comfortable using multiple software systems simultaneously
• Strong multitasking and problem-solving ability.
• Ability to stay calm and professional under pressure.
• Good organizational skills and attention to detail.
• Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays, if required.
• A customer-first mindset with empathy and patience.

Benefits

• Competitive remuneration package & bonus scheme
• Access to Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
• Monthly allowance for orders via the Wolt App
• Free drinks and snacks at the office
• Coverage of your public transportation expenses and gym membership
• Paid educational leave
• Hybrid working model
• Modern offices in the center of Athens
• 360 feedbacks for Constant personal and professional development
• Birthdays are always a day off!