Reservations Agent

The Reservations Agent is responsible for greeting, booking and executing all dining reservations and special requests in all food outlets. They must possess a positive and upbeat personality and work towards enhancing the guest experience while they are dining in 360 Restaurant, VUE Bistros or other events.

Requirements

• Consistently offers professional, engaging and friendly service and greet all guests in a friendly and efficient manner
• Answer Reservation phone lines, assist guests with enquiries and reservation request
• Help with expediting guests into and out of dining room (i.e. assist with direction)
• Work coat check for the Restaurants, MLC and any special events
• Solicit guests for the 360 Restaurant
• Handle request for last minute changes to reservation times/number of guests
• Ensures priority treatment and check-in of VIP and regular guests
• Create and maintain a sense of excitement at the entrance of the restaurant including name recognition
• Provide an escort to the assigned table, engaged in pointing out features of the restaurant (washrooms)
• Prepares, responds and inputs all Third Party Requests (TPR's), Special Request Forms, Cake Forms, set up all group contracts and general reservations
• Communicate special requests, occasions and celebrations, allergies and any other guest information to the Head Hostess and Head Reservations Clerk
• Communicates and reports any table or seating discrepancies with the Maitre’D
• Maintains a knowledge of food and beverage outlets including excellent menu knowledge, product knowledge and availability including VUE Bistros, Le Café and 360 Restaurant in order to guide guests accordingly
• Follows daily opening and closing procedures
• Participate in departmental skills training as required and assist with new employee
• Assist the Restaurant Managers and Restaurant staff with other designated duties within the job classification
• Adhere to all Company policies and departmental procedures and the Collective Agreement

Benefits

• Employee Family Assistance Program
• Complimentary CN Tower tickets after 3 months
• Food and Retail discounts
• Uniform provided and laundered