Senior Specialist, Incident & Problem Management (ITSM)
Canada Mortgage and Housing Corporation (CMHC)Montreal, Quebec, Canada
Posted May 8, 2026
104180.28 - 130225.36 CAD
Full Time
About the Company
CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.
Job Description
Join the Infrastructure and Operations Team as a Senior Specialist, Incident & Problem Management (ITSM) position, responsible for the advanced configuration, operation, and continuous improvement of Incident Management and related ITSM processes, with a primary focus on ServiceNow tooling, workflow execution, data quality, and operational reliability.
Requirements
- A postsecondary education in Information Technology, Computer Science, or a related discipline.
- An ITIL Foundation.
- A minimum of 7 years of progressive experience in IT Service Management, with deep hands-on experience in Incident and Major Incident Management.
- Demonstrated hands-on experience configuring and operating ServiceNow ITSM, particularly Incident and Major Incident Management.
- Strong understanding of ServiceNow workflows, data model, automation, and reporting.
- Experience operating in complex, regulated, or compliance driven environments.
- A proven ability to operate calmly and decisively during high pressure incident situations.
- Strong analytical, facilitation, and communication skills, with the ability to influence without direct authority.
Benefits
- Annual Paid vacation.
- Annual individual performance incentive.
- Defined benefit pension plan.
- Comprehensive group insurance plan to support your well-being from day one.
- Support towards your personal and professional growth with training, mentorship and more.
- An inclusive workplace culture and environment.