Customer Success & Implementation Specialist
Capcon AsiaKuala Lumpur, Kuala Lumpur, Malaysia
Posted December 11, 2025
Full Time
About the Company
Capcon Asia accelerates potential by connecting exceptional talent with ambitious, forward‑thinking companies. Unlike traditional recruitment, it curates each candidate’s journey with a personal touch and collaborates closely with hiring managers to forge meaningful connections. The firm’s approach is rooted in deep client knowledge, authentic relationships, and a commitment to mutual success. By focusing on talent development and organizational growth, Capcon Asia empowers both businesses and individuals to achieve their fullest potential.
Job Description
Lead end-to-end implementation of SaaS solutions for enterprise clients, manage technical integrations, and act as primary contact for clients. Own the entire customer implementation lifecycle and ensure integrations are delivered on time.
Requirements
- 3+ years of experience in customer success, implementation, or technical account management
- Strong technical background (Computer Science, IT, or related field)
- Hands-on experience with software implementation and cloud technologies (AWS, Azure, GCP)
- Familiarity with project management tools (JIRA, Confluence, Trello)
- Excellent problem-solving and stakeholder management skills