Senior Customer Success & Account Manager
Capcon AsiaKuala Lumpur, Kuala Lumpur, Malaysia
Posted December 11, 2025
Full Time
About the Company
Capcon Asia accelerates potential by connecting exceptional talent with ambitious, forward‑thinking companies. Unlike traditional recruitment, it curates each candidate’s journey with a personal touch and collaborates closely with hiring managers to forge meaningful connections. The firm’s approach is rooted in deep client knowledge, authentic relationships, and a commitment to mutual success. By focusing on talent development and organizational growth, Capcon Asia empowers both businesses and individuals to achieve their fullest potential.
Job Description
Join a globally recognised AI-powered AML compliance platform as a Senior Customer Success & Account Manager, leading customer success engagements, driving product adoption, and managing complex relationships with senior compliance/risk stakeholders.
Requirements
- 8+ years of experience in Customer Success / Account Management / Solution Consulting
- Proven track record with enterprise/regional clients in SaaS
- Fluency in Mandarin (required); Cantonese a strong plus
- Commercial mindset with experience in renewals, up-sells, and cross-sells
- Ability to manage complex relationships with senior compliance/risk stakeholders
Benefits
- Up to MYR350k in commission based on performance
- 13th month salary
- Flexible working hours (peak meetings: 46 PM MYT)
- Remote-first (WFH) with flexibility and regional travel as needed
