FBS - Operations Execution Project Manager

We are seeking a highly driven professional to lead the execution and change management of large, complex operational initiatives that directly impact employees, customers, and agents.

Requirements

• Lead the execution of large, high-impact operational and strategic initiatives across the enterprise
• Develop and implement comprehensive change management plans, including impact analysis and change readiness assessments
• Partner with cross-functional teams to drive alignment and successful implementation
• Analyze operational and contact center data to identify trends, risks, and opportunities for improvement
• Present analytical findings and strategic recommendations to leadership, including executive-level stakeholders
• Identify technology, process, and operational improvement opportunities and provide sound business recommendations
• Monitor initiative performance, mitigate risks, and take ownership in resolving issues
• Provide mentorship and guidance to junior analysts within Operations Execution
• Develop and deliver clear, impactful presentations and communications supporting project and change initiatives

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally reknowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development