FBS - Operations Execution Project Manager

Our Client is seeking a highly driven professional to lead the execution and change management of large, complex operational initiatives that directly impact employees, customers, and agents. This role sits at the intersection of strategy, operations, and analytics, playing a key part in transforming Service Operations through cross-functional collaboration, data-driven insights, and enterprise-wide project leadership.

Requirements

• Lead the execution of large, high-impact operational and strategic initiatives across the enterprise
• Develop and implement comprehensive change management plans, including impact analysis and change readiness assessments
• Partner with cross-functional teams (Digital, Product, IT, Underwriting, and Operations) to drive alignment and successful implementation
• Analyze operational and contact center data to identify trends, risks, and opportunities for improvement
• Present analytical findings and strategic recommendations to leadership, including executive-level stakeholders
• Identify technology, process, and operational improvement opportunities and provide sound business recommendations
• Monitor initiative performance, mitigate risks, and take ownership in resolving issues
• Provide mentorship and guidance to junior analysts within Operations Execution
• Develop and deliver clear, impactful presentations and communications supporting project and change initiatives

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development