FBS Trainer

The Trainer will support the Retention Team and develop comprehensive training programs to onboard new employees, improve team performance, and promote additional capabilities. The ideal candidate will have a solid background in customer service, insurance, or call center environments and possess strong skills in content creation, delivery, and adult learning principles.

Requirements

• Minimum of 3 years' experience in personal lines, customer service, underwriting, or retention; at least 1 year in a formal training role.
• Background in insurance, financial services, or call center environments highly preferred.
• Bachelor’s degree preferred.
• Full English proficiency
• Completion of Six Sigma Yellow Belt certification preferred.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development