Customer Service Trainer
PaysafeJacksonville, Florida, United States
Posted April 21, 2026
Full Time
About the Company
Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors.
Job Description
The Customer Service Trainer is a valuable resource within the Customer Care team, providing training and expertise on Merchant facing customer support. The ideal candidate is a confident public speaker who is up to date on the latest tools and resources needed to improve employee training and performance.
Requirements
- Support onboarding of new technologies and vendors
- Collaborate with Operations teams to improve training and performance outcomes
- Deliver and maintain onboarding and training programs
- Provide coaching and mentoring to trainees and operational teams
- Monitor training progress and evaluate effectiveness
- Maintain and update internal training resources
- Identify improvement opportunities and contribute to continuous operational and training optimization
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
