MS Dynamics CRM Consultant
CapgeminiHyderabad, Telangana, India
Posted April 1, 2026
Full Time
About the Company
A global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Job Description
We are seeking an experienced MS Dynamics CRM Consultant with strong hands-on expertise in Contact Center, Omnichannel OR Customer Service, and/or Unified Routing to drive solution design, configuration, integration, and end-to-end testing of customer service and interaction management features within Microsoft Dynamics 365.
Requirements
- MS Dynamics CRM / Dynamics 365 CE
- Omnichannel for Customer Service
- Unified Routing
- Contact Center Integration
- Solution Design & Documentation
- Testing & Deployment
- Plugins and Custom Workflow Activities (C#)
Benefits
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development